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Trade Sales Support

Posted April 24, 2019

Location: This position is located in BELTSVILLE, MD.

Essential Activities

  • Accurately ordering and quoting products
  • Learn and retain product knowledge of Pella window and door products
  • Use CRM software and develop best practices to track all customer service interactions
  • Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information
  • Be our client's advocate by responding promptly, following up, and being proactive with solutions
  • Partner with internal departments to facilitate rapid problem solving for our customers
  • Proactively support and interact with sales trade team

Qualifications

  • 2+ years’ experience in customer service or application support role
  • Industry Experience preferred but not required
  • Strong, detail-oriented multitasker and adaptable “can do” team player who enjoys collaborating to find effective solutions
  • Possess a thirst for product knowledge and driving determination to “find a better way”
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Proficient with Microsoft office based software applications with an ability to learn new programs
  • Experience working in a sales driven company or partnering with a sales team